Privacy Policy and Car Owner Safety Policy
Zooopp Wheels Private Limited (“Zooopp Wheels”, “Company”, “we”, “our”, or “us”) respects the privacy of users and is committed to protecting personal information collected through its website, mobile applications, and related services. This Privacy Policy explains how information is collected, used, stored, and protected. It also sets out the Company’s Safety Policy towards vehicle owners who list their cars on the platform.
1. Information We Collect
We may collect personal, business, and technical information including but not limited to name, contact details, identification documents, vehicle details, payment information, location data, IP address, device information, and usage data when users access or use our services.
Information may be collected directly from users during registration, booking, listing of vehicles, communication with customer support, or indirectly through cookies and analytics tools.
2. Use of Information
The information collected is used for legitimate business purposes including account creation, booking management, verification of users and vehicles, payment processing, customer support, compliance with legal obligations, prevention of fraud, improvement of services, and communication related to bookings, offers, or policy updates.
Personal data is processed only to the extent necessary for providing services and ensuring platform safety and compliance.
3. Sharing and Disclosure of Information
Zooopp Wheels does not sell personal data. Information may be shared with payment gateways, verification service providers, insurance partners, technology vendors, and government authorities where required by law or regulatory obligations.
All third-party service providers are required to maintain appropriate confidentiality and data protection standards.
4. Data Security
Reasonable administrative, technical, and physical safeguards are implemented to protect personal data against unauthorized access, loss, misuse, or alteration. While we strive to protect information, no electronic transmission or storage method is completely secure, and absolute security cannot be guaranteed.
5. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required under applicable laws, including taxation, accounting, and regulatory requirements.
6. User Rights
Users may request access, correction, or deletion of their personal data, subject to applicable legal and contractual restrictions. Requests may be made through official Zooopp Wheels communication channels.
7. Cookies and Tracking Technologies
The website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services. Users may manage cookie preferences through browser settings.
8. Safety Policy for Car Owners
Zooopp Wheels recognizes the importance of safeguarding the interests of car owners who list their vehicles on the platform. The following safety measures are implemented to the extent commercially and legally feasible.
All renters are subject to identity verification and screening procedures before being permitted to book a vehicle. Vehicle usage details, booking duration, and renter information are recorded for accountability and traceability.
Zooopp Wheels encourages car owners to ensure that their vehicles are adequately insured and roadworthy before listing. Where applicable, the Company may facilitate access to insurance or protection programs through third-party partners; however, Zooopp Wheels itself does not act as an insurer unless expressly stated.
Security deposits, where applicable, are collected to mitigate risks relating to damage, misuse, or contractual breaches. In case of disputes, Zooopp Wheels may assist with documentation, transaction records, and communication between parties, though final liability shall be governed by the booking terms and applicable law.
Zooopp Wheels reserves the right to suspend or terminate users, including renters, in cases of misuse, fraudulent activity, safety violations, or breach of platform policies, in order to protect car owners and the integrity of the platform.
9. Limitation of Liability
Zooopp Wheels acts as a technology and facilitation platform and does not guarantee the conduct of users. Liability, if any, shall be limited in accordance with the applicable terms and conditions, contractual agreements, and governing law.
10. Policy Updates
This Privacy Policy and Safety Policy may be updated from time to time. Any changes will be effective upon posting on the website. Continued use of the platform constitutes acceptance of the updated policy.
11. Contact Information
For questions, concerns, or requests relating to privacy or vehicle owner safety, users may contact Zooopp Wheels through the official website or registered communication channels.